Warehouse/Office: 8:30 AM - 5:00 PM Monday Through Friday.
Minimum amount for pickup orders is $350.00. Minimum amount for delivery is $600.00.
All orders are COD Cash Only unless prior arrangements have been made. Net 30 days upon approved credit. We accept Visa, MasterCard, Cashiers Checks, and Money Orders. No company checks will be taken without having a letter from your bank stating your account has been open for at least two years with no non-sufficient fund checks.
Returns And Exchanges:
No returns on new non-defective merchandise. Damages, missing merchandise, or discrepancies must be reported within 7 days from receipt of merchandise. Defective merchandise should not be returned. Parts will be given for this merchandise. If parts are not available and cannot be acquired within 45 days, merchandise in the Original Boxes without markings can be returned within 90 days. After 90 days no merchandise may be returned. Defective items delivered by trucking companies, that are under warranty, which cannot be repaired by sending parts will be picked up and replacements will be shipped. Any merchandise with broken glass must be reported within 7 days of receipt.
No mattresses may be returned without prior authorization. Any stains void all warranties. Any authorized returns must be packaged so they will not become dirty or damaged during shipping.
We ship by our contracted carriers only. All orders shipped by other carriers will be subject to up charge and merchandise will be shipped as is. All refused shipping/delivery orders will incur a 15% restocking charge plus any freight costs. Any claims on damaged merchandise must be made against the freight carrier before signing the freight bill. Please check all boxes for possible damage made by the freight carrier. All returned shipments must be freight prepaid and include an RMA number.
Pick up customers have one week to pick up merchandise that is in stock. One week after notification all merchandise will become available for sale. Abusing hold policy will result in no merchandise being held.
Call Us: (800) 238-9211 | 8:30am-5:00pm EST Mon-Fri